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Fresh Cut Pine Firestarters

(5.0)
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Processing Time: 1-3 business days
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*Includes storage, picking and packing your order, shipping and handling, customer service, and product returns.
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Product Details
Super easy fire start and loveable scent
A wonderful aroma to create a special atmosphere
Our firestarters are perfect for fireplaces, wood stoves, campfires, and more. You'll never need kindling again. Each Down To Earth Firestarter package contains 10 pods.
Firestarters details and specifications
Product details
It has the following dimensions: 4.25in x 10.25in x 2.25in. Contains 10 pods - only 1 pod needed per fire. Total NET 18 oz. (510.3g).
Perfect for
Fireplace, Wood stove, Campfire, Fire pits… and much more! Contains the fragrance notes of fresh-cut pine. Made from recycled and renewable materials.
Easy lighting every time
After you try it once, you won’t be able to start a fire without it! Great for all kinds of occasions, to start a fireplace, bonfires, and especially camping! Soak into a relaxing and pleasing atmosphere surrounded by a magnificent fresh-cut pine fragrance. The candles are proudly hand poured in the USA. 100% biodegradable and 100% recycled.
Marketing

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Shipping & Payment

Shipping

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 5-20 Business days
Canada, Europe 5-20 Business days
Australia, New Zealand 5-20 Business days
Central & South America 5-20 Business days
Asia 5-20 Business days
Africa 5-20 Business days
*This doesn’t include our 1-3 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Returns

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside of our control (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside of our control.

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message at support@sellvia.com

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Refunds & Returns

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition. Please send the item to our warehouse at the following address: 15795 ROCKFIELD BLVD SUITE G IRVINE, CA 92618, USA. Please also send us the order details (including the tracking number and email used for the purchase) at support@sellvia.com. We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@sellvia.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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